Clear, fair, and transparent guidelines regarding returns, replacements, and refunds for our food products.
Last Updated: September 2026
Overview & Food Safety Guidelines
At Amata Farms, we are committed to providing you with the highest quality pure A2 Gir Cow Bilona Ghee and natural farm products. Because our products are pure food and consumable items, we adhere to strict hygiene and safety standards to protect the well-being of all our customers.
Due to the perishable and consumable nature of food items, products once opened or delivered in good condition cannot be returned or restocked for hygiene reasons. However, if there are genuine issues with your order upon delivery, we are here to support you.
Eligible Circumstances for Replacement / Refund
You may request a replacement or refund under the following conditions:
Damaged / Broken in Transit: The product packaging or jar is broken, cracked, or leaking upon delivery.
Tampered Security Seal: The safety seal on the jar was broken or tampered with before delivery.
Incorrect Product Sent: You received a different item or quantity than what you ordered.
Missing Items: Items listed on the invoice are missing from the delivered parcel.
Non-Eligible Circumstances
Returns and refunds will not be entertained in the following cases:
Issues reported after 48 hours of verified delivery.
Products that have been consumed or used more than required for initial inspection.
Personal preference changes, subjective taste differences, or ordering the wrong size/variant by mistake.
Delivery failures resulting from incorrect address, phone unreachability, or OTP refusal without cause.
Photos of the outer shipping box and shipping label
Photos or short video showing the damaged / defective / incorrect item
An unboxing video is strongly recommended for transit damage claims
Refund Process & Timelines
Once your claim is validated and approved by our quality team:
Prepaid Orders: Refunds will be credited back to the original payment source (Credit Card, Debit Card, Net Banking, UPI, Wallet) within 5 to 7 working days.
Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer (NEFT/UPI) after obtaining verified bank account details from the customer.
Replacements: A replacement unit will be dispatched free of charge within 24–48 business hours of approval.
Order Cancellation Policy
You can request order cancellation before your parcel is dispatched from our farm warehouse. Once the order has been handed over to the logistics partner, cancellation is not possible.