Comprehensive information on our delivery processes, shipping timelines, and issue resolutions.
At Amata Farms, we strive to ensure that your order reaches you safely and on time.
If your order is marked as delivered but you have not received it, please contact our Customer Support team within 24 hours of receiving the delivery notification. We will investigate the matter with our logistics or delivery partner and work towards a resolution.
If a delivery fails due to customer unavailability, an incorrect or incomplete address, OTP non-verification, or refusal to accept the shipment without a genuine product-related concern, any request for a refund or reshipment will be reviewed once the shipment is returned to our warehouse.
Applicable reverse-logistics or re-delivery charges may be deducted, wherever necessary.
We're here to help! For any suggestions, feedback, delivery concerns, or complaints, please reach out to our Customer Support team.
Amata Farms
10:00 AM – 7:00 PM, Mon – Sun
We aim to acknowledge and respond to genuine customer concerns within 24–48 hours.
Orders are processed and dispatched after successful confirmation of the order.
Delivery timelines may vary depending on the delivery location, product availability, logistics partner, weather conditions, and other circumstances beyond our control.
Once your order has been dispatched, you may receive shipping and tracking information through your registered contact details, where applicable.
Customers are responsible for providing a complete and accurate shipping address and valid contact details while placing an order.
Amata Farms will not be responsible for delivery failures caused by incorrect, incomplete, or outdated address or contact information provided by the customer.
If an order is returned to our warehouse because of an incorrect address, customer unavailability, refusal to accept delivery, or other customer-related reasons, re-shipment may be subject to applicable delivery charges.
If you receive a package that appears damaged, leaking, tampered with, missing products, or contains an incorrect product, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
Once the concern has been verified, Amata Farms may offer a replacement, refund, or other appropriate resolution, depending on the circumstances.
As our products include pure food and consumable items (A2 Gir Cow Ghee, Honey, Oils), returns may be subject to product-specific hygiene and safety requirements. Please refer to our Return & Refund Policy for detailed information regarding eligible returns, replacements, and refunds.